Customer Testimonials
Giorgi is the Most sincere guy in the sales department. 12/10 would recommend if you’re in the market for a Land Rover of any kind he is the one to speak to. Thanks Giorgi!
If I could give Mike S six stars, I would. He was amazing from beginning to end. Responded quickly, knowledgeable, and honest. He did everything in his power to help me. Thank you, Mike!
I would absolutely choose Mainline Land Rover over any other dealer. Service was impeccable. And when my car needed a brand new engine, they did it for 8k LESS than what Willie Grove LR quoted and swore was the lowest it could be done at.
Rendell Jackson provided excellent customer service & was very hospitable
Good luck trying to get a human on the phone.
Professional and knowledgeable staff. I recommend them to everyone.
Always professional and friendly. Mr. Jackson, service advisor, is excellent. I will definitely continue using this store for service.
Matt from Land Rover Main Line was extremely helpful and professional. He assisted me in resolving the repair concerns I had with my vehicle and made the whole process smooth and stress-free. I truly appreciate his support and customer service. Definitely recommend working with Matt if you’re at Land Rover Main Line!
Went as well as I expected. In and out smoothly on a rainy day.
I just recently went to two dealerships for my new Defender. I won’t mention what the other dealership is, however I want to make sure I write a great review on this one. My second car from this dealership. Firstly Will who rocked it on the sales side. Steve who continually rocks it on the service side. Honestly nothing is too much trouble. Will also came to my home to make sure I knew my way around my new car. Every question asked, an honest and concise answer. Both you guys rock it. Thank you.
Excellent service and sales team
Fast and professional experience sales person
I came...
I saw...
and I left with a hefty service charge for an item which was not performed.
Now, I used to love this place! While your car was being services, you could lounge in a clean space, not crowded, and bury yourself peacefully in your work or some music (or motivational talk) though your headphones.
Now, I heard the place was gutted by fire and most of the sitting area has been boxed out for repairs. The provision of loaner cars is A++ and it guves every customer the freedom to sit and lounge or return to daily ... Read More Google - Jul 5, 2025
Had not heard about the fire at Land Rover Main Line until I called Michael Smyth to request an appointment. I go a long way to visit Main Line because of their exceptional service. Can’t believe what this store went through, but the service experience was once again exceptional. Jack Smyth my advisor was very helpful. These guys are amazing.
Laughable joke of a dealer Service / parts area caught on area No real apologies. People are pretty unfriendly, service is extremely slow and communication poor
Laughable joke of a dealer Service / parts area caught on area No real apologies. People are pretty unfriendly, service is extremely slow and communication poor
Purchasing with Georgi was great. But everything since has been a disappointment. 3 times for service in the month after purchasing, no loaners available.Countless calls to get the app to sync to the vehicle. Last visit was over 2 hours to be told they needed to order a part for my parking brake which I discovered was faulting the first time I used it. That was over 2 months ago and have never heard back from them. I will be looking for alternative to service my vehicle.
I always have a great experience with the service team. Matt (Service Manager), Santo, and Steve consistently go above and beyond. They’re not only professional and efficient, but they also take the time to clearly explain what needs to be done and why. Their communication and reliability make all the difference, and I truly appreciate their dedication!
Nelia is great to deal with. Just bought my 3rd car from her. She makes the ugly car buying experience so easy and pleasant!
Tak and Nelia were wonderful to deal with! Love my new vehicle! Thank you!
This is, I believe, the third or fourth Range Rover I have purchased with Ali Camur. Every time, he makes the process extremely easy for me, so I would like to thank him once again.
I love my new Rover! I couldn’t have built it without the expert advice and assistance from my Master Rover Specialist, Robert Williams! He was patient with me and helped me create my dream Rover. If you’re looking for a Rover Specialist, you can only go to Robert Williams! He is absolutely the best!
We had a great experience with the selection , transfer and ultimate purchase of our Range Rover... over the years I have had RR's and the car is great coupled with the dealership experience sustains my overall satisfaction with Mainline Land Rover. We want to give a compliment to our sales representative Nelia Mooney ... she is knowledgeable and responsive... service department is on top of their game....
I was about to give up on my dream car because so many dealers were giving me the run around and kept hiding the bottom line...UNTIL I called Robert Williams here! I drove all the way from VA to work with him and get the car, that's how much I trusted him. And he was true to his word. No hidden fees, no bs, no wasting my time, nothing. I am so happy because of him! Its hard to find honest folks these days, I'm grateful I found him and this place!
Nelia was great! Showed me everything about my new vehicle.
Had a great experience at Range Rover Main Line! I worked with Nelia Mooney and she was so helpful every step of the way, from ordering the new car to completing the final paperwork. She even worked some magic with my trade in vehicle. The whole process was seamless. Thank you!!
Everybody at JLR Main Line was great to work with. Our sales consultant Ali was awesome and knew the product very well. We had done a lot of research ahead of time but Ali was able to demonstrate beyond the specs and help us gain confidence in our decision to purchase a LR Defender. Loving our new ride!
I had a fantastic experience at Land Rover Main Line. From the moment I walked in, the entire team was professional, knowledgeable, and genuinely committed to helping me find the perfect vehicle. The process was smooth, transparent, and completely stress-free. Special thanks to Bryan Durkin and Michael Shevlin for going above and beyond—super patient, answered all my questions, and made sure I was completely comfortable with every step. I couldn’t be happier with my new car! Highly recommend this dealership to anyone looking for top-notch service and a great selection.
Good service, not overbearing, good experience
This is the worst place to do business with. From the management team to the staff. They are very unprofessional and rude period🥹
I had a great and enjoyable experience with this team. They are highly professional, very responsive to any concerns and overall, very client-centered. I was made 100% comfortable at all phases of my interaction with them. I remain extremely impressed, and will not hesitate to return. I highly recommend this dealership for your test drive, and possibly, JLR purchase. And the coffee was great … so I will be stopping by for that, and you should too! LOL!
Exceeded expectations! Michael Shevlin was *superb* in his communications, prompt, courteous and patient with all questions. He worked with sales manager Mike for the best deal on a 2025 Discovery Sport Dynamic SE. They took the time to search and find a vehicle with all requested features and more. Couldn't be happier. Date of pick up was efficient and all staff made it known the business was valued. Definitely worth the drive from Ocean City NJ.
I highly recommend Land Rover of the Main Line and Michael Shevlin. Michael did a great job of listening to what I was looking for and providing a thorough but efficient review of the vehicle. His follow-up after the sale to make sure all was well has been equally helpful.
Robert was outstanding to work with on my trade and purchase of a used Defender!
I will start this review by stating that I have owned 4 Range Rovers. I dropped the car off to check for leakage, mainly the Coolant. My wife also noted that we are looking for another vehicle, and no salesperson spoke to her or asked any questions. Then we received a text message that it required over $8,000 of work. When you Google Range Rover and coolant, you will find they have known issues. The customer service agent was not helpful nor provided any practical advice. My question is about representing Range Rover and selling their product, yet they will not service ... Read More Google - Feb 10, 2025
They gave a low ball offer on my trade. Went elsewhere and got $7k more than what they offered.
I had a great experience with Land Rover Mainline. We ordered a 2025 Defender through Salesman Mike Shevlin. He was knowledgeable, courteous and professional. He kept an open line of communication throughout the entire process and made the transaction effortless on our end.
Alex is great! Go see him
Mike and Alyssa were top notch. Our Defender buying process was fast, easy and convenient.The dealership team was very friendly and welcoming every time we came in. My wife loved the whole experience from ordering the car, to tracking its arrival and finally delivery, which was earlier then expected.
Recently purchased a Range Rover from here. The sales rep Ali Camur was great to deal with. He new the product and was very helpful.
Great experience from start to finish!
Excellent experience with the sales team - thank you, Robert Williams !
Customer service is one of the best. Efficient and up front
The service is great and the sales personnel are good.Sergio is good sales representative it's a good place to do business.
Best Dealership is Land Rover Main Line in Pennsylvania. Customer service is the very best!
My experience at Land Rover Main Line was completely different (in a good way) from the dealership where I first purchased my Jaguar I-Pace. Land Rover Main Line seems to put customer retention and satisfaction above just selling a car.
Always an easy and accommodating service experience here. Rendell is wonderful.
Outstanding service - Ali Camur has been incredibly attentive to our challenging requests with prompt communications!
Really pleased with the service department at LR Main Line. I recently moved to the area and have been really impressed with the operation here. Everyone I have encountered is polite, friendly, and helpful. A real breath of fresh air from what I am used to encountering from the NYC-area dealers. Prices are fair and technicians are knowledgable and thorough. They know how to treat customers here.
They are great to work with and very professional. Responsive to my concerns and resolving any issues. Glad I bought my RR at Main Line!
My experience with Ali was subpar at best. This was by far my worst purchasing experience. I would not recommend purchasing from this dealership if integrity and customer service matters to you. Unfortunately, I was fed deceit and was mislead. I’ve been highly disappointed since purchasing my new vehicle. To evade my experience, I advise to do business else where if integrity and customer service is impotent to you.
They said they repaired my Keyless Entry (3x). The 4th time they said it didn't come with Keyless Entry. Many, many other false statements, and faulty repairs. It's too bad, because the certified Land Rover Discovery is not a bad vehicle. It was impossible to get them to perform any reliable (honest) service. The certified Land Rover Discovery I bought was clearly not certified,. It needed brakes, tires, shocks, etc. and getting them to do repairs during the warranty period was a struggle. Deceptive sales... Unreliable service...
I own a 2011 Land Rover Ranger Rover HSE LUX. I called to schedule a Coolant Flush Service and a diagnostic. Was told, 'Due to age of vehicle' we cannot perform service. WOW....Never heard a dealer say they cant work on their own cars. Not like I am trying to get an 80's era Rover fixed..... Ridiculous!
Leave vehicles posted for sale that have not been available for a long time. Try to lure you to buy another vehicle in responses. Deceptive?? Wouldn’t consider dealing with them.
I would like to personally thank Land Rover Main Line for letting me buy my wife a push present at West Chester Land Rover.
The sales man I was dealing with was extremely polite and trying to work out a deal , but then comes Brian Pham the Sales Manager and someone else who I don’t even care about , (Brian) who starts raising his voice because I didn’t agree to the deal , apparently he sells many many cars everyday and sees many people like me , that’s why they went all the way from 62.5k to 67.5k .Well the ... Read More Google - Jun 2, 2024
Started off very well, ended on a sour note. We test drove and went to purchase when we were told that some dent and paint protection that was about $699.00 each had to be in the purchase price and was not an option. I was like a NO. I wanted to walk out and go to another dealer but my wife convinced me to stay. Stephen in the Finance department was great, I did purchase some other products but not as much as I would have. I think the thing working against this location is it's affiliation with AUTO NATION. ... Read More DealerRater - Dec 26, 2023
I recently purchased a preowned Range Rover for my daughter. My salesman, Robert Williams was wonderful. He was very informative and helpful. My daughter and I were very comfortable working with him and Bryan Durkin. The financing of the transaction was smooth and simple. I love this place and my daughter loves her Rover!
I recently purchased a LR4 for my daughter and the process was smooth and seamless. I worked with Robert Williams and Bryan Durkin and they were great. The communication was timely, Robert had a great understanding of the Lr4 and my financing was smooth and easy.
Great dealership with great people ! Love the refurbish , drove right up and was in a service loaner on my way to work in less than 5 minutes. Great communication picked up my vehicle on my way home from work ! Thanks Land Rover Main LIne
Best dealership I’ve ever been too. They helped me find the perfect vehicle without hesitation. Would definitely recommend to friends and family
Best Dealership experience I've ever had. The staff made my purchase so easy. My salesman was very knowledgeable. The paperwork process was quick and easy and I love my new Rover!
I love Land Rover Jaguar Main Line! I've been a customer for over 20 years, for both sales and service. I have bought many Land Rovers from the sales team. They are always willing to help, and to make sure you are happy after the sale. The finance team is excellent as well. And the service department always treats me with respect and keeps me aware of any upcoming service needed. I'm a happy customer!
My family and I have customers here for the last 9 years and I couldn't be happier with my sales rep Giorgi. Highly recommended
Nelia is fantastic to work with. She offers excellent customer service and is very responsive to any question or concern I have.
Nelia was wonderful to work with ordering and delivering my new Rover. The wait was well worth it (almost a full year). The new body style Range Rover is fantastic. We're enjoying the new ride immensely. Heading to the shore now!
This dealership is wonderful! I've been servicing my LR4 here for years and they have always provided exceptional service with prompt responsiveness. Everyone is Sales is also very polite and I will be contacting them soon when I'm ready for an upgrade. I highly recommend this dealership!
I was told that my service would take 1 hour. I agreed to wait for the car. When I arrived I was told the service would take 1 hour and 20 minutes. I explained that I needed to pick my son up from school so we agreed that I would check back prior to the time I needed to leave. The representative let me know that my car would take an additional hour after I had been there for 50 minutes. He offered me a loaner but I explained that I did not have enough time to transfer the car seat. I made alternate ... Read More Google - Apr 14, 2023
Lack customer service and satisfaction.. no effort to resolve an easy fix.. instead they rather lose a long time Range Rover customer..
Have been leasing the car from this dealership within the last 5 years. Be aware, If you have an accent, you will not get normal treatment. Once they denied the car inspection and were telling me to go to Willow Grove, saying that the car was not leased in the main line. I had to get male American on the phone to assure them that the car is from the main line dealership. Only after that conversation they agreed and provided services.
Never get a smile from a representative there. I feel like I bother them when I come for the ... Read More Google - Feb 6, 2023
Idk.. not to professional
Never buy a preowned vehicle from this place. Brian Durkan, the manager of preowned sales is TERRIBLE. I thought about traing minein to get another one and could not believe how much he tried to low ball me. He is a crook! I asked him why the price was so low. Each time he gave me a response I told him that's not accurate because that work had just been performed on my car so he didn't have to do it. And any work that has been performed on my car was peformed at the dealership. Then he ... Read More DealerRater - Sep 6, 2022
The people that answer the phones have no manners. Not what is expected from a "luxury" auto dealership.
We took our 2020 Land Rover in due to a manufacturer flaw in the windshield that we noticed after we recently bought it used. Our service person told us that since the windshield was not cracked nor the flaw was in drivers line of sight it was fine and they would not fixed it and it was denied by warranty. He said it would have to come of their pocket if they fixed it. As we told him, this is a flaw and not damage, it should be fixed. We even pushed it up the service manager (Matt) and they never ... Read More Google - May 18, 2022
just got my 4th car from main line, great service all around. very professional, accommodating, and helpful. I'd give Joe Sheller 6 stars if it was an ootion
I left my car at the dealership for service and my vehicle tracking app notified me that my car was parked in a different residential area. One of their staff took my vehicle home for the night without my permission or notifying me. I think the dealerships’ actions are reckless and may cause legal issues if my car gets into an accident when it’s supposed to be at the dealership for the night. Please notify your customers and get permission before you do such things.
ABSOLUTE WORST DEALERSHIP IN ALL THE UNITED STATES. I purchased a CERTIFIED use vehicle from them. It turns out that was the worst decision I made all last year. The vehicle had a few issues that a CERTIFIED use car should not have had, bent rims etc. I was also mislead by the salesman that I was purchasing and ALL WHEEL DRIVE car when in-fact it was a REAR WHEEL DRIVE VEHICLE. They refused to undo the deal when I discovered the truth. Save your money for elsewhere.
ABSOLUTE WORST DEALERSHIP IN ALL THE UNITED STATES. I purchased a CERTIFIED use vehicle from them. It turns out that was the worst decision I made all last year. The vehicle had a few issues that a CERTIFIED use car should not have had, bent rims etc. I was also mislead by the salesman that I was purchasing and ALL WHEEL DRIVE car when in-fact it was a REAR WHEEL DRIVE VEHICLE. They refused to undo the deal when I discovered the truth. Save your money for elsewhere.
I would strongly recommend anyone in the market for a car to consider Mainline Jaguar and Land Rover. The service is the very best. Joe Sheller in Service keeps my car in A-1 condition.
I am in the market for another car. Ron DenBroeder in Sales had been working with us to find the right vehicle. He is very knowledgeable and a pleasure to work with as everyone at Mainline.
This will be our fifth vehicle purchase from Mainline. I wouldn't consider others as the service is very important over the life of the car.
Thank you Mainline.
Stephan ... Read More DealerRater - Jan 27, 2022
I have a 2019 Velar the service department is horrible Especially if your car is under warranty. They neglect the car that is still under warranty like bumper to bumper. I have been trying to get my car door locks for over 3 weeks. They will fix the one issue and then create a new issue. They do not take the time to expect the car to make sure everything is functioning correctly. Jeff in service give you nothing but excuses after excuses. I picked my car up from them and within hours of me picking my car up the same issue ... Read More Google - Dec 23, 2021
I highly recommend this dealership. Since I purchased my car several months ago, my sales consultant Alex and the service team have done everything they could to ensure my satisfaction. From answering questions, to setting up vehicle features, to scheduling timely service, Alex and his team have been beyond accommodating and responsive. I will buy here again.
High praise for this great dealership and one sales person in particular, Ron DenBroeder. Ron walked us through the process with efficiency and acute attention to detail. Ron knows this Defender inside and out. I've worked with some sales people (Chevy dealership in Michigan) who, while talked to me about the vehicle seemed to be looking for the next sale. Ron was laser focused on me!
For more than a decade my family and I have bought multiple vehicles from this dealership under Michael Smyth's leadership. The reason we use them exclusively is because of their unconditional commitment to customer service ( in sales and service), their integrity, and the professionalism that exists throughout the dealership. Its not a coincidence that most of our neighbors drive range rovers with similar experiences.
We bought a certified pre-owned Discovery that the previous owner had only kept for 1 month before selling back. After about 3 weeks of ownership we were driving down 676 and our car shut off completely, all systems dark and no buttons working. It was a terrifying experience and we were very lucky no one crashed into us as we did our best to get to safety on the tight 3 lane highway. Turns out there was an open recall on the car that caused it to have a 'catastrophic failure'. The dealership DID NOT bring the recall to our attention when we purchased, ... Read More Google - Aug 22, 2021
I arrive for a scheduled appointment at this dealer . The dealership promised me a loaner vehicle which they Reneged on. The letter in the mail that they sent me said they will give me a loaner vehicle while my car was serviced it was written in black-and-white they seen it they still denied me the loaner vehicle also when I picked up my vehicle they gave me someone else’s paperwork that leads me to believe they never service my vehicle
The worst ever ! 3 yrs and 2 engines later and I’m stuck with a $37k bill! Tic Tak feels like that’s acceptable. Hmmmmmm
The best staff that provides the most fantastic customer service! They are so accommodating and they care about their attention to detail. Outstanding work on my Range Rover Sport.
Check in process was a bit slow but all else was done expediently and one problem was not found but it seemed to clear up.
My experience was GREAT like always! Customer service was superb and my wait time was not long at all. Can’t wait to purchase my next car in 2024!
Sales and customer service/ service department staff are all professional and courteous, and as a woman, I feel that I am treated no differently than a man, which is rare and appreciated.
Wonderful car buying experience from start to finish. Our sales guide Giorgi was professional, accommodating, attentive, and an excellent and timely communicator. Would definitely recommend him to others.